After installation

After-sales service provided by mobile engineers in France

A service robot does not stop at delivery. Once installed, monitoring your DINERBOT is handled by mobile engineers based in France, who come on site directly rather than sending you to support that is exclusively remote.

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Support, step by step

From delivery to boots on the ground

  1. Delivery from a stock in Europe

    The robot is shipped from a stock located in Europe, for an organized rollout rather than an isolated shipment from the other side of the world.

  2. On-site installation and training

    Installation and hands-on training happen directly in your dining room, with staff training so the robot integrates from the very first service.

  3. Cloud software updates included

    The robot stays up to date through the Keenon cloud, with no extra steps on your part, included in the support package.

  4. Monitoring by mobile engineers in France

    If needed, mobile engineers based in France travel directly to your site, with an identified point of contact at our distribution partner.

Why it matters

A robot on the floor should stay reliable, not become a source of worry

An establishment that equips itself with a service robot wants the certainty that it will be taken care of if a problem occurs. That is why monitoring is not delegated to an overseas hotline: mobile engineers in France provide support after installation, with software updates managed in the cloud so the robot keeps improving without heavy intervention on your part.

After-sales service, questions and answers

Frequently asked questions

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Let's see how this support applies to your dining room

One conversation is enough to define the right model and how support gets set up for you.

Request a quote or a demo See the DINERBOT range